Feedback for Your Small Business

I am sure you can recall an experience, whereupon leaving a large chain store, business, or restaurant you have been asked to complete a survey to win a prize. Countless surveys like these are completed each day, providing companies with a plethora of feedback on their performance and products. Research has proven time and time again that receiving thoughtful and specific feedback helps you to improve, propelling you towards your goals. How does this work on a small business scale? Where do you start? We suggest you begin by being clear with your business goals. Then, choose a few knowledgeable people that you admire to give you some feedback on your product, performance, business model, etc. Specific feedback is the most valuable, so make sure to ask questions about what they like the most, the least, and ask them to explain why. Remember to honor the person who is giving you feedback by acknowledging their effort and time invested. If you happen to receive feedback through something like a Google Business Listing, respond positively, and consider asking specific questions about their experience. At Ocoos Web Consulting we have created surveys for many of our clients that have allowed them to receive specific, customized feedback on their services and products. Give us a call today for a free consultation!